When it comes to offshore CRM projects, there is some hesitation because CRM is perceived as being intensely customer driven and requires onsite execution. The Telkite CRM onsite/offshore methodology provides for the right balance of onsite and offshore resources to ensure the successful and timely execution of projects. Our methodology clearly delineates what can be accomplished from offshore and what must be done onsite.
A key feature of Telkiteís methodology is our understanding of what can or cannot be accomplished from offshore. We do not presume any representation of onsite or offshore without considering all the factors. Some of our projects are 50% onsite and 50% offshore, while others are 30% onsite and 70% offshore. Some of the factors that go into making this decision are complexity, whether or not the project is a new implementation or support/maintenance, the customerís exposure to outsourcing, comfort level, and organizational dynamics. Our highly flexible engagement model uses the right resources at the right time to ensure our customerís success and meet their requirements.
Our onsite team is comprised of highly experienced consultants, well versed in managing large onsite/offshore projects. They all possess excellent leadership, interpersonal and communication skills. Our consulting teams have typically worked for major US corporations and have spent significant parts of their professional life at customer sites. They have a thorough understanding of cultural and organizational dynamics.
Telkiteís growing Siebel Practice is led by a core team that is Siebel certified with industry specific experience. The following diagrams depict our services and methodology: