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Quality
Telkite’s Offshore facilities are CMMI® Level 5, ISO 9001:2000 and ISO 27001:2005 certified that lays a very high emphasis on quality and understands the importance of developing defect free solutions. In an attempt to maximize customer satisfaction, Telkite is firmly committed to continually working towards improving its quality processes.

Quality Policy
We at Telkite strive to deliver innovative solutions that exceed customer expectations, through an organizational culture that encourages continuous improvement of the Quality management system and individual commitment to quality.

Quality Objectives
Exceed customer expectations in terms of quality and performance of   solutions Continuous improvement of our processes and systems
Timely deliveries to meet customer requirements
Constantly upgrade the skills of our employees to serve our      customers better

Quality Standards
The entire software development process follows an established standard that conforms to the requirements as per customer specifications. The processes Telkite follows for requirements study, design, coding, testing and support are in accordance with the CMMI® Level 5 and ISO 9001:2000 standards. The Software Quality Assurance (SQA) group is responsible for monitoring and improving quality processes and systems. The SQA monitors the quality processes followed by various project teams at Telkite.

The Software Engineering Process Group (SEPG) oversees the implementation of quality management systems and processes. It is the responsibility of this group to ensure high emphasis is laid on the quality and timeliness of the deliverables, and that international quality standards are followed at Telkite.

Testing Methodology
The quality process starts from the project initiation stage. The project plan is prepared by the Project Manager and is reviewed by the Quality Assurance team, to ensure that the plan follows Telkite' standard process. The test engineer designs a test plan for the project. This contains the testing objectives for the project, the testing approach adopted, success/failure criteria for tests, test deliverables, pre-requisites for testing and the testing schedule, which is dependent on project milestones. The developers prepare unit test cases before the start of application development.

On completion of coding, peer-to-peer code review is done. After correction of faults observed in the peer-to-peer code review, the application is tested against the unit test cases. Subsequent to successful unit testing, the application is submitted to the testing team for system level testing. The testing team designs test cases and prepares test case documents for module level, integration and acceptance testing. This occurs in parallel with the development team's coding work.

Telkite's robust methodologies and processes consolidate decades of software development and maintenance experience in delivering and supporting enterprise applications and products. Our mature process frameworks effectively reduce risk and unpredictability across the software development life cycle and flexibly integrate with our clients' processes.

Our quality systems create strong predictive and diagnostic focus, delivering measurable performance to faster turnaround, higher productivity and on-time, and first-time-right deliveries. We provide full visibility on our projects through integrated web-based project management and monitoring tools.

Quality Framework
Our mature Quality framework assures quantum benefits to our clients.

Proven Project/Process Management practices that are both effective   and Model compliant (ISO/CMM)
Rich repository of Re-usable/Best practices/Learning derived from   execution of large number of Projects
Testing methodology successfully applicable to both internal/external   Quality Control setups
Quantitative Process Management with a robust metrics program   Telkite'sadherence and commitment to quality standards have resulted   in our clients relying on our competencies to provide value-added   consulting and training on quality parameters, best suited to improve      and enhance their business processes.

Benefits
Our customers have benefited as a result of fewer defects, reduction in cycle time and improved delivery capabilities. Telkite has provided value-additions through improvement in the performance of the systems that have been outsourced, a reduction in the problems and failures, and improved stability. This has resulted in high levels of customer satisfaction and repeat business.

Implementing the processes has trained our organization and people to be methodical and process-driven. We have introduced and improved upon best-of-breed industry practices and standards and thereby improved our delivery capability. Focus on quality has led to lower costs and improved efficiency within the organization.
 

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